Last Updated: 09-04-2026

At Herbloom, we ensure high-quality products and maintain strict hygiene standards. As our products are consumable, returns are handled through an approval-based system.

1. Return Request Process

Customers must initiate a return request within 5 days of delivery through their account or by contacting us.

To request a return, you must provide:

• Order ID
• Reason for return (select from predefined options)
• Clear images of the product showing:
  • Outer packaging
  • Seal condition (must be intact)

All return requests are subject to review and approval by our team.

2. Return Eligibility Criteria

A return will only be approved if:

• The product is unused and unopened
• The thermal seal is intact
• The packaging is in original condition
• The return request is raised within 5 days

We reserve the right to reject returns that do not meet these conditions.

3. Return Approval & Rejection

After reviewing your request:

• ✅ If approved: You will receive return instructions
• ❌ If rejected: Reason will be communicated clearly

Herbloom reserves full authority to approve or deny any return request based on product condition and submitted proof.

4. Return Processing Fee

• A return processing/shipping fee may be applicable depending on the reason for return
• This fee must be paid before initiating the return shipment
• Payment details/link will be shared after approval

No return will be processed without completing the required payment (if applicable).

5. Refund Policy

Refunds are processed only after:

• The returned product is received
• The product passes inspection and quality checks

Conditions for refund:

• Product must be unused, unopened, and sealed
• Product must match the images submitted during return request

If approved:

• Refund will be issued within 5–7 business days
• Amount will be credited to the original payment method

6. Non-Returnable Cases

We do not accept returns if:

• Product has been opened or used
• Seal is broken or tampered
• Return request is raised after 5 days
• Product is damaged due to customer handling

7. Damaged or Incorrect Product

If you receive a damaged or wrong product:

• Report within 48 hours of delivery
• Provide images/videos as proof

In such cases:

• No return fee will be charged
• Full refund or replacement will be provided

8. Cancellation Policy

• Orders can be cancelled before dispatch only
• Once shipped, cancellation is not possible

9. Contact Us

For return and refund support:

Email: contact@herbloom.shop
Phone: +91 8707318882

By placing an order with Herbloom, you agree to this Return & Refund Policy.